FSA requires publication of complaints handling data
January 30th, 2010 admin
The Financial Services Authority (FSA) has confirmed that it will require insurance companies and other financial institutions to publish information on how they handle complaints, by 31st August 2010. The move is aimed at keeping consumers informed on how firms are performing in this area and driving up standards across the industry. Companies that receive 500 or more complaints in a six month period must now publish the following information twice a year: how many complaints they have opened and closed; the percentage closed within eight weeks; and the percentage of complaints upheld. The information needs to be presented across five product areas: banking, home finance, general insurance and pure protection, life and pensions, and investments. The FSA will then publish consolidated data…
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Related Tweets from Twitter
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mattbd (Matthew Daly) : After eleven years at my employer, and last year doing a great job handling complaints, I'm now basically the postman. I need a new job..... Updated : 2010-09-09T20:31:44Z | Reply | View Tweet |
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PeteGDrake (Pete G Drake) : 9 Tips for handling complaintsPersonal Development Training ...: 9 Tips for handling complaints Let's be honest. C... http://bit.ly/9ssaqd.. Updated : 2010-09-09T19:46:20Z | Reply | View Tweet |
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Chapman_PR (Alex Chapman) : @Vodafone_AU Vodafone now too concerned about their CSR projects than handling customer complaints. Time to go iPhone with Optus... Updated : 2010-09-09T06:37:03Z | Reply | View Tweet |
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oilspillsupport (OilSpillSupportGroup) : I liked a YouTube video -- Complaints over BP's handling of oil spill compensation http://youtu.be/eT_3vyCJ0do?a.. Updated : 2010-09-08T18:49:52Z | Reply | View Tweet |
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Cactus_Mandy (Cactus_Mandy) : RT @solidcactus: Blogger Lauren has great advice for handling customer complaints
http://bit.ly/dss5hF.. Updated : 2010-09-08T14:01:15Z | Reply | View Tweet |
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